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Frequently Asked Question
What if I just need one design or video edit?
No problem! You don’t have to commit to a full plan. We offer one-off design or video editing requests — perfect for testing our quality or finishing a single project.
How fast will I receive my designs or videos?
Turnaround time depends on complexity, but most design requests are delivered within 1–3 business days, and short-form video edits (like Reels or TikToks) are usually ready within 48 hours.
What’s the onboarding process like?
Super simple. Once you sign up, you’ll receive a quick onboarding form to tell us about your brand, goals, and preferences. We’ll then schedule a kickoff call and start delivering your first requests within a few days.
Who’s actually doing the work?
All work is handled by our in-house creative team — experienced designers, editors, and developers who specialize in brand content, viral video editing, and eCommerce websites. No outsourcing, no bots.
Is there a limit to design or content requests?
You can submit as many requests as you like! We’ll work through them one at a time in your priority order, ensuring each piece meets your standards before moving on to the next.
How does the pause feature work?
Need a break? You can pause your subscription anytime. Your remaining days will be banked, so when you resume, you’ll pick up right where you left off.
What tools do you use for design and development?
We use top industry tools like Adobe Creative Suite, Figma, Premiere Pro, After Effects, and Webflow for website design and development. For video editing, we use AI-assisted editing tools to optimize for engagement and virality.
How does Webflow website development work?
We design and build your website in Webflow, ensuring it’s fast, mobile-friendly, and optimized for conversions. Each eCommerce project also comes with a free website audit, complimentary AI product photoshoot, and ad support setup to help you launch strong.
How does the viral editing Reels package work?
Our viral editing package is built for creators and brands who want to grow fast. You get strategically edited short-form videos with trending hooks, captions, and effects — specifically optimized for engagement and shareability.
What if my social media reels don’t perform?
We’re confident in our strategy — that’s why we offer a money-back guarantee. If any four of your trial reels don’t perform as promised, you’ll get your money back, no questions asked.
What if I’m not loving the design or edit?
No stress — we’ll revise it until you’re happy. Our unlimited revisions policy ensures you always get content that truly represents your brand and vision.
Are there any refunds or services you don’t offer?
Refunds are available in specific cases (like the social media performance guarantee). Otherwise, since our work is time-based and custom-made, we generally don’t offer refunds after delivery. We don’t handle 3D design, full-scale app development, or large video production shoots — but we can refer trusted partners if needed.